An order can be cancelled at any time BEFORE artwork approval and production begins at no cost. Once production begins, there will be a charge for any product that has already been produced and the cost for Setup.

If your order does not meet specifications or your approved artwork, a full refund is available if you choose not to have us produce and ship a corrected order.

Standard Production: Upon your approval of artwork by your customer and pre-payment, your order is placed in queue for production at the factory. Once production starts, you can expect your order to arrive between 8 to 12 business days.

Rush Production: For additional charges we can expedite the production process. Charges are determined based on the quantity and complexity of the logo, message, color and the imprint method.

All standard shipping is at no extra cost to our customers, which in other words is FREE. We will use the most expedient international shipper possible based on the size and weight of your order. We use FedEx, DHL and UPS. With standard shipping you will receive your order in 5 to 6 business days after production. For an additional cost, we also offer expedited or rush delivery where your order arrives between 2 to 3 business days after production.

Once your products ship, we will email you a tracking number, so you can check the progress of your order.